General Terms and Conditions

Basic Guidelines

1.1

We strongly recommend reviewing these General Terms and Conditions before accessing our website at casinoinfinity.uk.com (referred to as the "Website" throughout). By browsing or using any part of the Website, you agree to comply with all the terms and conditions outlined below (collectively referred to as the "Terms"):

• The General Terms and Conditions set out here;
• Privacy Policy;
• Cookie Policy;
• Specific terms for promotional offers, bonuses, and special deals featured on the Website;
• Rules for individual games available on the Website, accessible through those games;
• Additional terms you may agree to for accessing certain features and services on the Website.

1.2

In the event of any conflict, the terms for promotional campaigns, bonuses, and special offers shall take precedence over the other Terms.

1.3

If you disagree with any part of these Terms, please do not create an account or use the services on the Website. Continued use of the Website indicates your acceptance of these Terms.

1.4

Unless otherwise specified, references to "we," "us," "our," or "Company" in these Terms refer to the entity operating the Website, whilst "user," "you," or "your" refers to the individual accessing the Website and agreeing to these Terms.

1.5

The authoritative version of these Terms is in English. Translations are provided solely for convenience. Should there be any discrepancy between the English version and any translation, the English version shall prevail. By agreeing to these Terms, you confirm that your English proficiency is sufficient to understand them fully.

1.6

The Company provides access to games exclusively via a secure network using encryption technology to protect confidential information.

Regulatory Requirements and Restrictions

2.1

Access to the Website's services is only permitted if you meet the legal age requirement in your jurisdiction and are at least 18 years old. By accepting these Terms, you confirm compliance with these age requirements and agree to leave the Website immediately if you are under 18.

2.2

The Company makes no guarantees regarding the lawfulness of using the Website, particularly in jurisdictions where gambling is prohibited, regulated, or unrestricted. It is your sole responsibility to remain informed about your country's laws regarding online gambling and Website usage. Before registering or using the Website, and regularly thereafter, you must verify that online gambling is permitted in your location. By using the Website, you warrant that you are legally entitled to participate in online gambling activities. Should gambling become prohibited or restricted in your jurisdiction, you must immediately close your account and cease all activity.

2.3

Individuals from the following countries (the "Restricted Territories"): Afghanistan, Armenia, Belarus, Belgium, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Sweden, Ukraine (including Crimea), United Kingdom, United States, Côte d'Ivoire, and Netherlands Antilles are prohibited from registering accounts or depositing funds. We may update the list of Restricted Territories at our discretion without prior notice, with changes posted on the Website. You are responsible for regularly reviewing these Terms to ensure you are not in a Restricted Territory. If you reside in or are present in one of these territories, you must not open or use an account and must close any existing account immediately.

2.4

In addition to the Restricted Territories mentioned above, please be aware that some software providers on the Website restrict users from specific regions from wagering or accessing their products, as detailed in the "Additional Regional Restrictions" section of these Terms. By using such software, you confirm you are not located in those restricted areas.

Account Management

3.1

To fully utilise the Website, you need to register a personal account.

3.2

Accounts must be created using your accurate, legal name. Only one account is permitted per individual, household/address, telephone/email, and IP address. Additional accounts will be considered "Duplicate Accounts." Attempts to create duplicate accounts, including using false information, may result in us closing some or all accounts without reimbursement, along with the following measures:

• All transactions via duplicate accounts are deemed invalid;
• Participation in promotions by duplicate accounts will be nullified;
• Winnings from duplicate accounts are forfeited, with processed withdrawals reversed and owed to the Company;
• Duplicate accounts will be permanently closed without possibility of reactivation.

3.3

Please safeguard your username and password, sharing them with no one. You bear full responsibility for all activities on your account. Anyone accessing your account with valid credentials is treated as you, and all transactions are binding. We accept no liability for unauthorised access or related losses; such use is deemed to be your own.

3.4

Accounts cannot be sold or transferred, nor can you purchase accounts from others. Any such attempt is invalid and breaches these Terms. This prohibition covers transferring any assets such as account ownership, winnings, deposits, wagers, rights, or claims—legally, commercially, or otherwise—including pledging, assigning, trading, or gifting via any third party or entity.

3.5

Using another person's credentials to access the Website is prohibited.

3.6

Please keep your account information current and notify us promptly of any changes.

3.7

Account Closure: You may request account closure at any time by emailing [email protected], provided:

• Your account has a zero balance (neither positive nor negative) and no active withdrawals.
• If closing with a positive balance or pending withdrawals, all funds will be forfeited.

3.8

Self-Exclusion: Please email [email protected] for assistance in closing your account. You must inform us of any other accounts you hold and avoid opening new ones. We are not responsible for losses on other accounts or gambling-related harm.

3.9

We may refuse account creation or close existing accounts without notice or explanation.

Your Warranties

4.1

By registering and using the Website, you warrant that:

• You act on your own behalf;
• You are a responsible, law-abiding adult;
• You do not have a gambling addiction and do not use the Website whilst under the influence of substances;
• All registration information is accurate and will be updated as necessary;
• You accept the possibility of financial losses from our services;
• Funds used are not from illicit sources;
• You will not collude with other users;
• Payment methods used for deposits belong to you and are not stolen or lost. We may close accounts and void winnings upon suspicion of any breach.

4.2

You warrant that you have no previous accounts or have received funds via other users' accounts.

4.3

You confirm that you have provided complete and truthful information during registration.

Age, Identity, and Other Verifications

5.1

Please provide all requested information for account management, identity verification, or fund source checks, including certified identification, proof of address, payment method ownership, and transaction records.

5.2

At our discretion, we may employ additional methods for verifying identity, age, residence, and other details (KYC) before or after deposits and withdrawals.

5.3

Please provide requested documents within 30 days of our request. We may withhold payments or suspend accounts until received, and may close accounts permanently if documentation is delayed. Verification typically takes 10 days following complete submission, but may be extended based on case complexity.

5.4

We may use third-party services for verification checks, sharing information in accordance with our Privacy Policy.

5.5

By agreeing to these Terms, you permit us to perform security reviews in accordance with regulations and anti-fraud protocols, which may include telephone calls, facial verification, or other means to confirm your identity.

Financial Transactions, Deposits, and Withdrawals

6.1

Opening an account means financial transactions are handled by us, payment processors, or designated third parties.

6.2

Please use available payment methods for deposits and withdrawals, following the provider's terms. Withdrawals will use the deposit method where feasible.

6.3

Account balances are not insured, guaranteed, or interest-bearing.

6.4

By depositing funds, you authorise us to deduct fines or fees in accordance with these Terms or applicable law. Please avoid chargebacks or reversals, and reimburse us for any related costs.

6.5

We set minimum and maximum deposit limits at our discretion.

6.6

Refund Policy

6.6.1

Generally, no refunds are available for deposited funds, except in exceptional circumstances such as technical issues.

6.6.2

No refunds are available if deposits (or bonuses) have been wagered.

6.6.3

Please request refunds within 24 hours via customer support; we aim to respond within 10 business days. Refunds are at our discretion.

6.6.4

We may delay refunds until identity is satisfactorily verified, requiring identification, proof of address, etc. Failure to provide documentation within 30 days leads to account closure and fund forfeiture.

6.6.5

For credit card deposits, withdrawals up to the deposited amount may be refunded to the original card.

6.6.6

High-risk transactions may prompt refunds and notifications to relevant authorities.

6.6.7

Refunds will deduct bonuses and associated winnings first.

6.7

Please submit valid withdrawal requests for winnings, which will be processed according to our procedures.

6.8

Minimum turnover before withdrawal is x1. If total wagers are less than the deposit amount, we may void winnings and charge 10% (minimum £0.50) for processing expenses, or 15% for card or bank transfers.

6.9

We may cancel withdrawals upon suspicion of fraud, collusion, or illegal activity.

6.10

We aim to use your preferred withdrawal method but may use alternatives when necessary.

6.11

Withdrawals are subject to monthly limits by VIP level:

6.12

VIP status is based on 90-day activity prior to withdrawal, adjustable by deposit/withdrawal/bonus ratios. Inactive players (no wagers in a month) revert to the base level.

6.13

Maximum of 3 pending withdrawals at any time.

6.14

We may customise payment schedules, transaction limits, and processing times by method, account status, or other factors.

6.15

Our finance team processes withdrawals within 3 business days following request or last payment, provided all conditions are met. Processing occurs 6 AM-5 PM GMT, Monday-Friday. You accept this schedule. Any delays post-processing are beyond our responsibility.

6.16

We may postpone withdrawals pending identity verification, balance checks, fund source verification, or Terms compliance reviews, participating in investigations as required. Payments or winnings may be delayed until verifications are complete.

6.17

Customer funds are held in segregated accounts, protected in the event of insolvency and returnable to customers.

6.18

Accounts inactive for 180 days are classified as "Inactive" and charged a £5 monthly maintenance fee (or equivalent), adjustable without notice. If the balance is under £5, the full amount is charged; zero balance accounts incur no further fees.

6.19

For system glitches or errors, we may deduct wrongly credited funds and refund uncredited amounts within 30 days of detection.

6.20

Erroneous credits (due to technical or human error) remain Company property and will be deducted. If withdrawn before our notice, the amount becomes a debt owed to us. Please notify us immediately of any errors via email.

6.21

Fund transfers between users are prohibited; we may block accounts, void winnings, and report to relevant authorities.

6.22

We may offset positive balances against amounts owed to us.

6.23

You are responsible for all taxes and fees on winnings and agree to indemnify us against any related claims.

Bonuses and Promotions

7.1

We occasionally provide rewards such as bonus credits, free spins, points, or special offers ("bonuses" or "promotions"). Some require a minimum deposit. Please note that separate terms apply to these offers, listed on relevant Website pages. In case of conflicts, promotion-specific terms take precedence.

7.2

Bonuses are limited to one per person, family, address, telephone number, computer, or IP address.

7.3

We may deny, reject, or cancel bonuses and promotions, or ban users or groups at our discretion. Disputes regarding promotions (eligibility, abuse, winnings, wagering requirements) are decided finally by us.

7.4

Residents of Restricted Territories cannot participate in promotions.

7.5

Promotions are restricted for residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia.

7.6

Bonuses require wagering: a multiplier applied to the bonus amount, bonus plus deposit, or winnings (depending on the promotion). For example, x5 means you must wager 5 times the amount. Details are available on the Website and in these Terms.

7.7

Game contributions to wagering requirements:

7.8

Special Games (Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly) contribute 50%. Other Special Games (Double Roll, Spin Strike, Wicket Blast, Plinball, Golden Treasure) contribute 10%.

7.9

Excluded Games (contribute 0%): Book of Sun Multichance, Jack and the Beanstalk, Razor Shark, The Dog House, Sweet Bonanza, Gates of Olympus, Fruit Party, Big Bass Bonanza, Bigger Bass Bonanza, Biggest Bass Bonanza, Christmas Big Bass Bonanza, Big Bass Halloween, Big Bass Amazon Xtreme, Big Bass Mission Fishin', Floating Dragon Hold and Spin, Fire Portals, Buffalo King, Buffalo King Megaways, John Hunter and the Book of Tut, John Hunter and the Tomb of the Scarab Queen, Gems Bonanza, Chilli Heat, Wolf Gold, Mustang Gold, Great Rhino, Great Rhino Megaways, Pirate Gold, Pirate Gold Deluxe, Extra Juicy, Extra Juicy Megaways, Juicy Fruits, Wild West Gold, Madame Destiny, Madame Destiny Megaways, Zeus vs Hades - Gods of War, Starlight Princess, Sugar Rush, Sugar Rush 1000, Money Train, Money Train 2, Money Train 3, Dead or Alive, Dead or Alive 2, Jammin' Jars, Jammin' Jars 2, Reactoonz, Reactoonz 2, Rise of Olympus, Rise of Olympus 100, Moon Princess, Moon Princess 100, Moon Princess Trinity, Tome of Madness, Legacy of Dead, Book of Dead, Rich Wilde and the Book of Dead, Rich Wilde and the Tome of Madness, Rich Wilde and the Shield of Athena, Aztec Gems, Aztec Gems Deluxe, Fire Joker, Joker Strike, Multi Joker, Super Joker, Hot to Burn, Hot to Burn Hold and Spin, Mystery Joker, Mystery Joker 6000, Wild Frames, Wild Multiplier, 3 Hot Chillies, Ultra Burn, Ultra Hold and Spin, Fishin' Frenzy, Fishin' Frenzy Megaways, Fishin' Frenzy The Big Catch, Fishin' Frenzy Even Bigger Catch, Eye of Horus, Eye of Horus Megaways, Eye of Horus Power 4 Slots, Temple of Ausar, Legacy of Ra Megaways, Book of Ra, Book of Ra Deluxe, Book of Ra Temple, Cleopatra, Cleopatra Plus, Cleopatra Megaways, Divine Fortune, Divine Fortune Megaways, Hall of Gods, Arabian Nights, Mega Fortune, Mega Moolah, Major Millions, King Cashalot, Cash Splash, Treasure Nile, LotsaLoot, Tunzamunni, Fruit Fiesta, WowPot, Age of the Gods series, Gladiator, Superman, Justice League, Batman, Wonder Woman, Green Lantern, Flash, Aquaman, and all other progressive jackpot games.

7.10

Prohibited Games (cannot be played with active bonus): 10x Rewind, Le Kaffee Bar, Vegas Nights, 100 Super Hot, 20 Super Hot, 40 Super Hot, 5 Dazzling Hot, 81 Chance, Shining Crown, 40 Burning Hot, Burning Hot, Extra Stars, Flaming Hot, Fruits Kingdom, 20 Dazzling Hot, Golden Sevens, Hot Target, Super 20 Stars, Supreme Hot, Ultimate Hot, 4 of a Kind Bonus Poker, All American Poker, Aces and Eights Poker, Aces and Faces Poker, Bonus Deuces Wild Poker, Bonus Poker, Bonus Poker Deluxe, Deuces Wild Poker, Double Bonus Poker, Double Double Bonus Poker, Jacks or Better Poker, Joker Poker, Louisiana Double Poker, Tens or Better Poker, and all other Video Poker games.

7.11

Real money is wagered before bonus funds.

7.12

Wagering requirements must be met within 10 days for casino bonuses and 30 days for sports bonuses; expired bonuses and associated winnings are voided.

7.13

Withdrawing before completing wagering requirements voids the bonus and associated winnings.

7.14

Once wagering requirements are met, bonus funds and associated winnings transfer to your real balance and become withdrawable according to our standard rules.

7.15

No-deposit free spin winnings are capped at £80, with x40 wagering requirements.

7.16

No-deposit bonuses require x40 wagering, with maximum withdrawal of x5 the bonus amount (e.g., £20 bonus allows maximum £100 withdrawal; excess is voided).

7.17

All withdrawals are audited for gameplay patterns and verification compliance.

7.18

Bonuses are intended for recreational purposes only; misuse constitutes a breach of these Terms.

7.19

Promotion abuse is strictly forbidden, including low-risk strategies (e.g., roulette wagers covering 24 or more spots), wagers exceeding £5 before wagering completion, switching games after significant wins, two-tier betting patterns, delaying bonus features, exploiting software bugs, or other abusive actions.

7.20

Abuse leads to voided promotions, confiscated winnings, and exclusion from future promotions.

Gaming and Wagering

8.1

Please verify all wager details before placing; this is your responsibility.

8.2

Wagers cannot be cancelled once placed. We may refuse or cancel wagers at our discretion.

8.3

Game outcomes are determined by Random Number Generator technology; you accept all results. In cases of discrepancy between screen display and server records, server records take precedence. Our records determine participation terms and results.

8.4

We accept no liability for gambling-related harm.

8.5

Company decisions are final in all disputes regarding wagers and winnings.

Prohibited Conduct and Improper Activity

9.1

Please use the Website for personal entertainment only. The following prohibited actions constitute material breaches of these Terms:

• Commercial use or acting on behalf of others;
• Fraud, such as using cards or funds not belonging to you, or disputing legitimate charges;
• Cheating, exploiting software bugs, or attempting to manipulate outcomes;
• Colluding with other users, sharing information, or coordinating activities;
• Abusive wagering patterns such as low-risk or hedge betting designed to minimise risk;
• Criminal activities such as money laundering or terrorism financing;
• Harassing other users or staff members;
• Attacking or interfering with the Website or our servers;
• Copying or reverse-engineering our software, or removing proprietary notices;
• Selling or purchasing accounts.

9.2

Please avoid any actions that might harm the Website or our reputation.

9.3

We review all gameplay for compliance; abuse leads to revoked promotions, voided winnings, and blocked access.

9.4

Upon suspicion of fraud or Terms breach, we may: block or suspend accounts and withdrawals; permanently close accounts; void winnings and balances; deny bonuses; notify relevant authorities and pursue debt recovery.

9.5

We may alert regulators, other operators, banks, and relevant parties of our suspicions; you agree to cooperate fully with any investigations.

Limitation of Liability

10.1

You choose to use our software and services, accepting all associated risks; we disclaim control over outcomes and related liability.

10.2

We accept no liability for breaches, negligence, or damages including loss of data, income, reputation, or any unforeseen losses.

10.3

We accept no responsibility for damages arising from: your errors; fraudulent activity; account-related decisions; delays in deposits or withdrawals; unlawful use; transactions based on your credentials; unauthorised data use; access issues; third-party actions; connection quality problems; external factors; viruses or communication failures; government actions or force majeure events; illegal participation; Website or software errors; or your breach of these Terms.

Website Modifications

11.1

We may amend these Terms at any time at our discretion.

11.2

Changes become effective from the date posted; please check regularly.

11.3

Continued use following changes implies acceptance, regardless of whether you received notice. If you disagree with changes, please stop using the Website.

Communications

12.1

You agree to electronic communication; we may post messages or send emails. Please provide accurate contact information; we are not liable for communication delays. Communications are deemed received within 5 business days. We may, but are not required to, communicate in writing. For questions, please email [email protected].

Dispute Resolution

13.1

Please contact [email protected] for any issues.

13.2

Our support team handles complaints, escalating when necessary; you will be kept updated throughout the process.

13.3

A "dispute" involves gambling outcomes that remain unresolved after initial support contact.

13.4

Our support team provides initial responses; please escalate disputes to [email protected].

13.5

Please include: username, full name, registered email address, "COMPLAINT" in the subject line, detailed description, and relevant dates and times.

13.6

Our complaints committee reviews all submissions and responds accordingly.

13.7

Outcomes are typically provided within 10 days; this may be extended for complex cases.

13.8

If unsatisfied with our response, you may explore external dispute resolution options.

13.9

You contract solely with us; no claims may be made against third parties.

Governing Law

14.1

Disputes arising under these Terms or Website use are governed by applicable law.

Additional Regional Restrictions

15.1

Some games may be unavailable due to software provider policies, which may change. Using these games confirms you are not located in restricted areas.

15.2

NetEnt games are unavailable in: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Ghana, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Malaysia, Mauritius, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Switzerland, Syria, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United Kingdom, United States, Yemen, Zimbabwe.

15.3

Planet of the Apes is unavailable in: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

15.4

Vikings is unavailable in: Azerbaijan, Cambodia, China, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Taiwan, Thailand, Turkey, Ukraine, Vietnam.

15.5

Narcos is unavailable in: Indonesia, South Korea.

15.6

Street Fighter is unavailable in: Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saba, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Sint Eustatius, Sint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, Uruguay, Venezuela, Virgin Islands.

15.7

Universal Monsters (Dracula, Creature from the Black Lagoon, Phantom's Curse, The Invisible Man) are playable only in: Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Finland, Georgia, Germany, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Vatican City.

Sports Betting Terms

16.1

We accept wagers on sporting events and competitions ("Events"); we void wagers placed in breach of these terms.

16.1.1

By placing sports wagers, you warrant that you are not a government or municipal representative, bookmaker employee, professional sportsperson, or anyone with inside information.

16.1.2

You warrant that you do not participate in the Event, possess inside information, or have the ability to influence outcomes.

16.1.3

Upon suspicion of dishonesty or unfair advantage, we void wagers and refund stakes.

16.1.4

We may refuse or cancel wagers due to errors (such as incorrect odds).

16.1.5

You are responsible for your wagers; we do not void them due to misunderstanding.

16.2

Wager Acceptance Conditions

16.2.1

Wagers are placed according to the "odds line" of matches with specified odds and handicaps.

16.2.2

Odds and handicaps reflect relative team strengths for calculating winnings.

16.2.3

We may alter odds and handicaps; previously placed wagers remain unaffected. We may remove Events from our offerings.

16.2.4

Wagers are placed at the odds current at the time of placement.

16.2.5

Select your Event and outcome from available options.

16.2.6

State your wager amount and receive confirmation.

16.2.7

All wagers are final once placed.

16.2.8

Wagers are settled according to official results; accounts are updated following payout.

16.2.9

Delayed or postponed Events remain valid if started within 48 hours; otherwise voided and refunded at our discretion.

16.2.10

If an Event is abandoned after starting but continues within 48 hours, wagers remain valid according to the final result.

16.2.11

If an Event is abandoned and not continued within 48 hours, we settle determined markets and void others; we may void all wagers at our discretion.

16.2.12

Exceptions:

• Tennis: Markets remain open until a winner is declared; the 48-hour rule does not apply. Player retirement voids undecided markets but settles determined ones.
• Baseball: Games are settled chronologically; postponements beyond the same day void wagers.

16.2.13

Changes occurring more than 24 hours before start are ignored; changes within 24 hours require recalculation.

16.2.14

We may limit or refuse wagers without providing reasons.

16.2.15

Before Event commencement, we may void or cancel wagers at our discretion.

16.2.16

After Event commencement, we may void or cancel wagers for reasons including errors, attempts to bypass restrictions, insider advantage, related wagers, outcome influence, or technical errors.

16.2.17

Identical wagers may be counted as a single wager.

16.2.18

Live Event information is indicative; errors do not constitute grounds for refunds.

16.2.19

We accept no liability for spelling errors in Event descriptions.

16.2.20

We calculate wagers according to announced results; we are not bound by these if proven incorrect.

16.2.21

Press results do not constitute the basis for claims.

16.2.22

Disputes are decided according to bookmaking practice and customer interests.

16.2.23

We may limit maximum wagers per Event or person without explanation.

16.2.24

We may deny or refuse bonuses on suspicion or without reason; our decisions are final.

16.2.25

Sports bonus use requires wagering despite expiration or cancellation.

16.3

Sports Rollover Requirements

16.3.1

Free wager winnings require x3 rollover on single or multiple wagers with odds of 1.5 or higher.

16.3.2

Only won or lost wagers count towards rollover requirements.

16.4

Interruptions and Postponements

16.4.1

Events that do not start or complete within 48 hours are voided except for determined outcomes.

16.4.2

Events that start but are abandoned and not completed within 48 hours are voided except for determined outcomes.

16.4.3

If a result is declared by the governing body, we may consider it valid at our discretion.

16.4.4

Exceptions: Tennis (markets remain open until winner declared; retirement settles determined markets, voids undecided ones); Baseball (as specified above).

16.5

Venue Changes

16.5.1

Changes from neutral to non-neutral venues or vice versa keep wagers valid. Home/away switches void wagers. Team name reversals void wagers.

16.5.2

For non-team events, wagers remain valid unless sport-specific rules state otherwise.

Specific Sports Rules

17.1

American Football: Settled excluding overtime unless stated otherwise. Delays keep wagers valid if completed within 48 hours. Suspended games are valid if 55 minutes are played for Professional/College games. First half includes quarters 1 and 2; second half includes quarters 3 and 4 plus overtime. Fourth quarter excludes overtime. Incomplete halves or quarters void related wagers. NCAA venue changes are for reference only. Ties void wagers unless tie odds are quoted. Live wagering with incorrect time (more than 89 seconds difference) or score voids affected wagers.

17.2

Badminton: Moneyline and set winner markets available. Handicap sets and points; over/under and odd/even points. Non-starters void wagers. Retirement or disqualification voids wagers except for determined outcomes. Postponed matches remain valid if completed within 48 hours. Golden sets do not count. Retirement voids undecided markets.

17.3

Baseball: Settled excluding extra innings unless stated otherwise; Japanese/Korean ties refund money